You will join McKinsey Knowledge Center in Wrocław and work in the The Office IT Support Team as Administrator. This group provides IT support services to McKinsey colleagues, primarily in our Wrocław office and the supported region.
You will build and maintain excellent relationship with internal customers and act as a trusted go-to person and on-site adviser for IT-related topics and support requests. In order to provide 1st-class customer service resulting in high customer satisfaction,you will liaise with global IT support teams to troubleshoot and resolve technical issues as well as collaborate closely with Firm IT colleagues to ensure optimum utilization of office technology, timely introduction of Firm standard IT products, and cost-effective IT solutions. Your key responsibilities will be to act as the local IT interface to help McKinsey colleagues with technical or administrative IT requests, e.g., install, configure, maintain and dispose user hardware, liaise with global IT support teams to troubleshoot and resolve technical problems
Follow professional IT administration practices, e.g., create and update trouble tickets in a timely manner, link them to global problems, quickly identify / create pertinent knowledge objects to speed user repair for self/others, track all asset management activities. You will work collaboratively with regional IT leadership and Global Firm IT to ensure optimum utilization of office technology, timely introduction of Firm standard IT products, and cost-effective IT solutions. You will proactively manage support issues, e.g., identify service gaps, make process change recommendations to improve productivity, identify end-user support trends, and develop and document solutions. In addition you will facilitate the adoption of new technology in the office, e.g., provide hands-on user training for IT products (iPhones, laptops, etc.) as needed and support from technical perspective on-site presentation and events.