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Periscope - Client Service Administrator - North America - St. Petersburg, FL
Who you’ll work with

You’ll work with our Periscope team in our Tampa Service Center located in St. Petersburg Florida.  Periscope is part of McKinsey Solutions and McKinsey’s New Ventures. 

Periscope leverages decades of McKinsey’s marketing and sales experience helping leading companies improve pricing, promotion, assortments, and performance management.  Periscope’s combination of software, tailored services, and expertise provides our clients with a granular view of their commercial and financial performance by gathering and integrating their landscape of data and information into a central data warehouse.  Clients can use our intuitive interface to make decisions based on advanced analytics and can embed new pricing, commercial, and performance management capabilities throughout their organization.

New Ventures is a recently formed part of McKinsey focused on fostering innovations driven by analytics, design thinking, mobile, social and other technologies and integrating them into our client work. It is a foundation for - and expands our investment in - our entrepreneurial culture.

As one of the fastest-growing parts of our firm, New Ventures has more than 1,000 dedicated professionals (including more than 800 analysts and data scientists) and we’re hiring more mathematicians, data scientists, designers, software engineers, product managers, client development managers and general managers. 
McKinsey Solutions is a core part of New Ventures and offers practical tools that help people at all levels of an organization generate insights they need to address both strategic and day-to-day decisions. These solutions complement McKinsey's traditional client service and are delivered in many ways, including subscriptions, workshops, training programs and project-based engagements. We work closely with clients to embed our tools, analytics and expertise, and provide on-going support to help them build the capabilities they need to revolutionize how decisions are made.

What you’ll do

You will \work closely with the Head of Client Operations and Regional Client Service Leaders to support and enforce our client service operational processes and our business process tool (Clarizen).

You will communicate with Operations and Client Service leaders to implement Clarizen project management processes and audit and enforce compliance of Clarizen project set-up and maintenance requirements. You will support and coordinate regional project management routines and reporting as well as support on-boarding of new resources to Clarizen project management module.

  • Bachelor’s degree
  • 3 to 5 years of experience in a professional services environment is highly preferred
  • Strong organizational and process management skills
  • Excellent problem solving skills
  • Proactive self-starter, with a very strong ownership mindset
  • Strong customer service orientation
  • Excellent communication skills, with an eye for detail
  • Ability to work well under pressure
  • Able to adapt quickly and work in dynamic environment
  • Solid understanding of Excel basics is required
  • Structured, creative, collaborative and action-oriented mind-set
  • Flexibility to work overtime as needed

What to Expect

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