You'll join our Bangkok office as part of our IT Services team.
McKinsey & Company is a global management consulting firm, deeply committed to helping institutions in the private, public and social sectors achieve lasting success. For over eight decades, our primary objective has been to serve as our clients' most trusted external advisor. With consultants in more than 100 offices in 60 countries, across industries and functions, we bring unparalleled expertise to clients anywhere in the world. We work closely with teams at all levels of an organization to shape winning strategies, mobilize for change, build capabilities and drive successful execution.
You will facilitate and deliver IT support services to McKinsey colleagues.
You will have the opportunity to build and maintain excellent relationship with internal customers and acts as a trusted advisor and as the go-to person for IT-related topics and support requests. In order to provide 1st-class customer service resulting in high customer satisfaction, you will liaise with global IT support teams to troubleshoot and resolve technical issues as well as collaborate closely with Firm IT colleagues to ensure optimum utilization of office technology, timely introduction of Firm standard IT products, and cost-effective IT solutions.
Additionally, you will be the local IT interface to help McKinsey colleagues with technical or administrative IT requests, e.g., install, configure, maintain and dispose user hardware, liaise with global IT support teams to troubleshoot and resolve technical problems while building and maintaining a strong network of office and global IT colleagues. You will follow professional IT administration practices, e.g., create and update trouble tickets in a timely manner, link them to global problems, quickly identify / create pertinent knowledge objects to speed user repair for self/others, track all asset management activities.
Furthermore, you will work collaboratively with cluster & regional IT leadership and Global Firm IT to ensure optimum utilization of office technology, timely introduction of firm standard IT products, and cost-effective IT solutions. You will proactively manage support issues, e.g., identify service gaps, make process change recommendations to improve productivity, identify end-user support trends, and develop and document solutions. Additionally, you will facilitate the adoption of new technology and IT support services in the office, e.g., provide hands-on user training for IT products & services (iOS or Windows platforms, mobile solutions, Box, VCNow, etc.) as needed, and you'll identify, collect and report back on IT support, product, and adoption related improvement areas and opportunities. You may also support on-site meetings and events, including special IT requests from client teams or offices.