Online Application
Visual Graphics - Quality Analyst - Costa Rica - San Jose
Who you’ll work with

You will  join the Visual Graphics and Design Center Department in San Jose, a team of 150 colleagues. We are the visual communications support team for McKinsey consultants around the world, with teams located in Costa Rica, India, US, and Poland, our service consists of providing compelling and effective visual communication solutions for a wide variety of needs: from single slide production in PowerPoint for a “kick-start” meeting, to customized presentation design and alternative storytelling solutions.  We ensure that our firm’s parameters of excellence are met within the boundaries of Business Presentation Design.

What you’ll do

You will be supporting Production Specialists in real-time quality management, coaching and skill building in quality techniques, having one-on-ones with colleagues, and collaborating with Team Leaders, Managers, and Trainers to close gaps in quality for effective high client satisfaction.

You will support the day-to-day slide production by providing quality assurance by performing quality control before delivery: review documents produced by production specialists and mark up for transcription-related errors to be corrected (spelling, punctuation, grammar, digits, correct and complete transcription of the draft) as well as adhere to (typo-) graphic standards, assist production specialists on the job with transcription-related problems, e.g., complex drafts, scripts, instructions

You will respond to on- and off-the-job questions on spelling, grammar, language usage, style, and Firm guidelines / standards and assist in quality and performance management: perform quality-management-related administrative tasks, e.g., collect and document quality data, escalate quality- and performance-related problems as needed

Qualifications
  • Excellent English language skills (native speaker competency), including excellent knowledge of spelling and grammar rules
  • Sound conversational English
  • Strong attention to detail
  • Ability to diagnose/reflect on slide quality
  • Good communication and interpersonal skills
  • Willingness to learn and share knowledge
  • Strong teamwork skills
  • Proven affinity for visual and content quality of our outputs
  • Good analytics and ability to synthesize information
  • Strong interest in coaching and mentoring
  • Flexibility to work 11am to 8pm shift

What to Expect


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