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ITOP - UNIX Senior Technical Specialist - San Jose - Costa Rica
Who you’ll work with

You'll work with our IT Operations & Production (ITOP) in San Jose, Costa Rica. ITOP is part of the Global IT Services organization.  The team is responsible for managing the Firm’s entire global IT applications and infrastructure.

What you’ll do

Working for our ITOP team in San José will offer you first-hand experiences with the support of a broad range of leading edge IT infrastructure technologies, and it will offer you the opportunity to work in a globally dispersed, multi-national environment.  You will join a young, fast-growing, and highly dynamic organization that offers you many opportunities for your professional development.

UNIX, backup and storage support is a part of the ITOP services. The Senior Technical Specialist-Unix, Backup, Storage  provides administration and 2nd level technical support for McKinsey’s Firm-wide AIX and Linux server, TSM backup and storage environments, and related systems for security protection, monitoring, software distribution, etc. Beyond that, s/he contributes to the continuous improvement of these environments and related support procedures.

Typical for the role is that the Senior Technical Specialist-Unix, Backup, Storage encounters a variety of support requests in the defined area on a regular basis in a fast-paced environment. This requires the individual to be highly adaptable and open to work on new tasks. S/he has to keep up with a rapidly changing environment through a strong willingness and ability to learn.

At McKinsey, we care about work/life balance. Senior Technical Specialists-Unix, Backup, Storage in both San José and Gurgaon offices work as a global team in a follow-the-sun principle to support our McKinsey colleagues on a 24/7 basis. As team members, they demonstrate a collaborative style and the willingness to help others. They share with their team members in Gurgaon knowledge as well as best practices and shoulder additional responsibilities at times of high workload/demand.

Senior Technical Specialists-Unix, Backup, Storage demonstrate a high level of commitment and ownership in their work and in team collaboration. They also share a common understanding of a “client-first” oriented work environment. As such, they follow Firm values, which contribute to hold up the unique work environment and the specific business culture at McKinsey.

Key responsibilities include tasks like perform administration and 2nd level support for our Firm-wide AIX and Linux servers (both physical and virtual), TSM backup infrastructure and storage environments, conduct advanced troubleshooting in these areas that may be not documented in regular procedures, p
erform root cause analysis including the identification of workarounds and solutions as part of the problem management process and occasional participation in infrastructure-related projects.

  • Technical knowledge of Splunk 
  • Technical knowledge of Up.Time monitoring
  • Technical knowledge of Centrify Suite
  • Being passionate about technologies such as server infrastructure, UNIX server operating systems, virtualization technology, backup & recovery, SAN and storage technology, etc.
  • Bachelor's degree in Computer Science or equivalent 
  • A minimum of 3 years of experience in managing a globally distributed UNIX server environment supporting business critical applications
  • Strong command of English language
  • Willingness to work in the shift from 11am to 8pm
  • Strong problem-solving and troubleshooting skills
  • Solid sense for operational priorities
  • Distinct quality mindset and service attitude
  • Excellent interpersonal and communication skills
  • Ability to work both independently and in various team settings
  • Strong process management background and interest in developing and optimizing processes
  • Strong technical expertise and hands-on support experience with AIX, PowerVM, HMC, NIM, and power systems
  • Strong technical expertise and hands-on support experience with SuSE Linux in a virtual environment (VMWare and PowerVM)
  • Solid working knowledge of SAN and storage systems
  • Solid working knowledge of Tivoli Storage Manager and backup operations
  • Solid working knowledge of  TCP/IP networking protocol, routing principles and network security
  • Familiarity with data center operations best practices, ideally in a virtualized environment (PowerVM, VMWare, storage systems, tape operations)

What to Expect

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