Online Application
Service Operations - Associate - North America
Who you’ll work with

You’ll be working with McKinsey’s Operations practice in one of our North American offices. Our Operations practice assists our clients in solving complex operational challenges. Blending strategic thinking with hands-on practicality, our teams of consultants and experts work to develop and implement operational strategies that solve our clients' most critical problems.

The Service Operations service line within our Operations practice helps clients to implement holistic transformations, including Customer Experience/Service Design, Frontline & Field Operations, Service Factory Operations, Business Support Functions and Customer Care with cross-cutting foundation capabilities to deliver significant and sustainable cost impact.

What you’ll do

You will typically work in teams of 3 – 5 consultants to help clients develop innovative service operations solutions, whilst maintaining a broad perspective.

This includes gathering and analyzing information, formulating and testing hypotheses, and developing recommendations for presentation to client management. From there, you will implement those recommendations with client team members.

You’ll also gain new skills and build on the strengths you bring to the firm. Consultants receive exceptional training as well as frequent coaching and mentoring from colleagues on their teams.

  • Master’s degree with minimum of 3+ years of work experience
  • Demonstrated experience successfully leading a transformational/capability building activity within a service operations environment
  • Experience in at least two of the following: lean management in service industries, customer experience, field service/service delivery, and/or customer care
  • Demonstrated aptitude for analytics
  • Proven record of leadership in a work setting and/or through extracurricular activities
  • Ability to work collaboratively in a team environment
  • Ability to work effectively with people at all levels in an organization
  • Skills to communicate complex ideas effectively
  • Willingness to travel up to 80%

What to Expect

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