Online Application
Advanced Regional Services - Services Coordination Specialist - Costa Rica
Who you’ll work with

The Service Coordination Specialist will work in our San Jose office as part of a 20-person, global team to ensure seamless interaction between the IT Helpdesk and our internal and external service partners around the world. Specialists work in a dynamic environment, ensuring that McKinsey colleagues receive the IT services, products, and accessories they need.
 

What you’ll do

You will provide services which include coordinating new hires on their first day, coordinating account and IT hardware and services for people relocating to different countries within Mckinsey offices; provisioning special software requests, loaner equipment, IT supplies and peripherals.  You will also provide service coordination on the logistics of coordinating the equipment, teams and clients involved. Our IT products and supplies include computer accessories, printers, laptops and mobile telecommunication devices.

Specialists are supported in their daily work by various IT tools that provide real-time access to status information and facilitate the exchange of information between internal teams and between McKinsey and external parties. They work with collaborating teams located in the Americas, Europe and Asia Pacific.

You will interact with other IT service teams that are all part of the delivery process. Ensure that each team has access to the information they need, and keep stakeholders informed about the status of the request. Act as a liaison between the requesting colleague and participating IT teams through verbal and written communications.

Qualifications
  • Can diagnose and execute complex requests, understanding urgency and criticality.
  • Can effectively summarize a request both verbally and in writing to help other teams engage in the process.
  • Excellent problem-solving skills, i.e., the ability to apply a highly logical and well-organized approach to the analysis and resolution of issues.
  • Team player who thrives in a collaborative, professional environment.
  • Exhibits an optimistic attitude and demonstrates a “can do” approach to new and unknown requests and to difficult situations.
  • Keen interest in helping others.
  • Attention to detail.
  • Good decision-making.
  • Ability to maintain records in a timely and accurate way.
  • English and Spanish fluency in verbal and written communications is mandatory.
  • IT knowledge; adept at using computers and the Internet.
  • Has worked with the Microsoft Office suite and databases.
  • 2-4 years in a professional service organization.
  • Applicable customer service and administrative experience.

What to Expect


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Questions

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